SS24CXWB CX Survey Dashboard Questions and Answers Already Passed

SS24CXWB CX Survey Dashboard Questions and Answers Already Passed A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. Gauge A negative verbatim comment will ________ trigger a case. not After a case has been triggered, it is critical to contact the customer within __________. 24 hours After a Sales or Service case trigger has been met, what else has to happen for a case to be created? The customer must answer "Yes" to the follow-up question, "Do you want to be contacted by the dealer, based on your feedback?" How do you opt-in to receive email notifications when new cases are generated? From the name dropdown menu, select the View Profile icon, add your preferred email address and click Save How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? 3 days How long does the CX Survey Dashboard retain survey disposition data? A rolling 90 days If the available CX Survey Dashboard resources and bonus materials do not provide the answers you seek, you should _____________. contact the InMoment Dealer Help Desk via email, phone or web form In Disposition Reports, the "Not Delivered Reason" column helps you identify why a survey email was not delivered. What can you do with that information? Contact the customer for an updated email address, or have them opt-in to receive future surveys Intentionally providing inaccurate contact information in NVDR/COIN to prevent an unhappy customer from receiving a survey is _________ interference. direct Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button