SS24CXWB - CX Survey Dashboard Questions and Answers Graded A+

SS24CXWB - CX Survey Dashboard Questions and Answers Graded A+ A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. gauge***** list A negative verbatim comment will ________ trigger a case. not A positive Net Promoter Score (NPS) means that your dealership has ___________________. more promoters than detractors A positive Net Promoter Score (NPS) means that your dealership has ___________. more promoters than detractors After a case has been triggered, it is critical to contact the customer within __________. 24 hours After a Sales or Service case trigger has been met, what else has to happen for a case to be created? The customer must answer "Yes" to the follow-up question, "Do you want to be contacted by the dealer, based on your feedback?" How do you opt-in to receive email notifications when new cases are generated? Ask your dealership's administrator to add you to the distribution list Call or email the CX Survey Dashboard Help Desk Use the Filters icon to pick which emails to display From the name dropdown menu, select the View Profile icon, add your preferred email address and click Save*** How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? 3 days How long does the CX Survey Dashboard retain survey disposition data? A rolling 90 days If the available CX Survey Dashboard resources and bonus materials do not provide the answers you seek, you should _____________. ask your dealership's administrator post a message on social media contact the InMoment Dealer Help Desk via email, phone or web form**** If the available resources and bonus materials do not provide the answers you seek, you should _________________. contact the InMoment Dealer Help Desk In Disposition Reports, the "Not Delivered Reason" column helps you identify why a survey email was not delivered. What can you do with that information? Contact the customer for an updated email address, or have them opt-in to receive future surveys Intentionally providing inaccurate contact information in NVDR/COIN to prevent an unhappy customer from receiving a survey is _________ interference. direct Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. on DealerCONNECT