Six Sigma and Lean- Foundations and Principles Test Questions with Answers

What are some characteristics of six sigma? It reduces the number of errors in a process by minimizing variation The six sigma metric equals 3.4 defects per million opportunities 99.9997% defect-free Charts process performance against a mean measurement What types of activites does the Lean methodology focus on? Streamline and improve processes Eliminate waste Identify and add value What are some of the benefits of implementing Six Sigma? Better understanding of key financial drivers within the operations of the organization Improved organizational cultures through inclusion and collaboration Increased customer satisfaction Which questions will help you assess whether an organization is ready for Six Sigma? Does the organization have a clear vision for the path it wants to take in the future? Will the cost of implementation outweigh the benefits? Are our current improvement approaches and change management structures sufficient? Is change a critical business need now, based on bottom-line, cultural, or competitive needs? In which situation is Kanban-pull being used? An automated e-mail message is sent to a glass company when supplies at a bottling company are getting low. A light in the paper room flashes when more paper is required in the print room. When a bin of to-be-processed applications has three left in it, clerks signal for more to be added empty containers are placed on a conveyor system and sent to the supply room to be replenished Suppose your organization is a good fit to implement the Six Sigma methodology. What is the potential value of six sigma to your organization? By being customer-focused, your levels of customer satisfaction should increase over time. Improve quality in you processes, which will increase net profits over time. Label the activities as A required value-adds B waste C value-adds D nonvalue-adds B- Waste A worker handles a part three times during the assembly process when once would do A- Required value-adds Personnel in the Legal Department prepare and review each supplier contract D- nonvalue-adds A software development process includes a review of each line of code C- value-adds A catering company charges more for its meals if it delivers than if you pick them up yourself