Walmart Assessment Study Guide Exam With Verified Solutions.
A customer/member tries to use a coupon that is only good for full- priced items to purchase an item that is on sale. She becomes confused when you explain that she can't use the coupon. What would you be most and least likely to do? -Answer Most: Apologize for the confusion and explain that the coupon only applies to full-priced items. Least:Find your supervisor and ask it he can approve the discount. Your shift's productivity is slow because one person is not pulling his share. The rest of the team is getting upset. What would you be most and least likely to do? -Answer Most: Tell the struggling team member to work faster because he is holding the team back Least: Recognize that everyone has a bad day once in a while Focus on your own work, not someone else's. A customer/member asks you about a new mobile phone that is out of stock. You expect to have the phone back in a few days, but the customer/member wants it sooner. What would you be most and least likely to do? -Answer Most: Let her know you have a similar, less expensive phone in stock. Ask if she would like to learn more about it. Least:Apologize and let her know that your store usually has large stock and will have the phone available again ven
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