EMD Test
Effective quality improvement is: - ANS-A continuous process designed to improve
human performance through measurement, feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify
completion of at least ____ hours of approved CDE during the recertification process -
ANS-24
The motto of any quality improvement effort should be: - ANS-"Let's catch them doing it
right!"
Individual feedback should always be provided in private. Composite feedback (for the
agency and for each shift) should be posted for everyone to see - ANS-True
Continuing dispatch education should be part of any quality improvement - ANS-True
List seven protocol components evaluated in case review: - ANS-a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
ANI/AlI information should always be verified to ensure accuracy - ANS-True
when calling for help, the caller may hear more ring tines than the calltaker does -
ANS-True
in effective telecommunication, volume is generally more important than rate -
ANS-False
when working with a caller with mental illness who is suffering from hallucinations or
delusions, you should: - ANS-Inform the caller that you see things differently and
acknowledge the fact that people have the right to see things their own way
Effective quality improvement is: - ANS-A continuous process designed to improve
human performance through measurement, feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify
completion of at least ____ hours of approved CDE during the recertification process -
ANS-24
The motto of any quality improvement effort should be: - ANS-"Let's catch them doing it
right!"
Individual feedback should always be provided in private. Composite feedback (for the
agency and for each shift) should be posted for everyone to see - ANS-True
Continuing dispatch education should be part of any quality improvement - ANS-True
List seven protocol components evaluated in case review: - ANS-a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
ANI/AlI information should always be verified to ensure accuracy - ANS-True
when calling for help, the caller may hear more ring tines than the calltaker does -
ANS-True
in effective telecommunication, volume is generally more important than rate -
ANS-False
when working with a caller with mental illness who is suffering from hallucinations or
delusions, you should: - ANS-Inform the caller that you see things differently and
acknowledge the fact that people have the right to see things their own way
