LOMA 335 Questions & Revised Correct Answers < Updated | Already Passed >

LOMA 335 Questions & Revised Correct Answers &lt; Updated | Already Passed &gt; 80-20 principle - ANSWER : A guideline which states that 20% of the components of a situation account for 80% of the outcomes. [10] 360-degree review - ANSWER : A method of performance evaluation in which opinions about an employee's performance are solicited from several sources, such as the employee and her superiors, peers, subordinates and customers. [3] abandonment rate - ANSWER : For a contact center, the percentage of inbound telephone calls that are placed in the queue and then terminated by the caller before the call is answered by a customer service representative. [12] accuracy - ANSWER : In research, a general term for the closeness of a model to the system it represents, the closeness of a measured quantity to its true value, or the closeness of a projected outcome to the actual outcome. [6] ACORD - ANSWER : A standards-developing organization that supports data and technology standards for insurance and financial services worldwide. [13] ACORD XML LAH - ANSWER : ACORD's proprietary information sharing standards developed for life insurance, annuities and non medical health insurance. [13]