,Sorrentino's Canadian Textbook
for the Support Worker
FIFTH EDITION
Mary J. Wilk, RN, GNC(C), BA, BScN,
MN
Professor and PSW Program Coordinator, Fanshawe College, London,
Ontario
Sheila A. Sorrentino, RN, PhD
Delegation Consultant, Anthem, Arizona
Leighann N. Remmert, RN, MS
Certified Nursing Assistant Instructor, Williamsville, Illinois
,
,Table of Contents
Cover image
Title page
Copyright
Dedication
About the Authors
Canadian Editorial Advisory Board and Reviewers
Acknowledgements
Instructor Preface
Student Preface
Chapter 1. The Role and Responsibilities of the Support Worker
Support Work Across Canada
, The Health Care Team
Being a Professional
The Goal of Support Work: Improved Quality of Life Through
Client-Centred Care
Critical Thinking, Decision Making, and Problem-Solving
Chapter 2. The Canadian Health Care System
Canada’s Current Health Care System
The Provincial or Territorial Role in Health Care
Health Care Challenges, Supplementary Services, and Trends
Chapter 3. Workplace Settings
Workplace Settings and Services Provided
Working in Community-Based Settings
Working in Facility-Based Settings
Working in a Facility
Chapter 4. Ethics
The Influence of Culture on Beliefs, Values, Morals, and Ethics
Codes of Ethics
The Principles of Health Care Ethics
,Chapter 5. Legislation: The Client’s Rights and Your Rights
Understanding Rights
Basic Human Rights in Canada
Basic Rights of People Receiving Health Services
Understanding Legal Issues
Your Legal Rights
Chapter 6. Health, Wellness, Illness, and Disability
Health and Wellness
Illness and Disability
Supporting Clients with Illness and Disability
Chapter 7. Caring About Culture and Diversity
Diversity: Ethnicity and Culture
The Effect of Culture
Providing Culturally Sensitive Care and Support
Chapter 8. Managing Stress
Stress
Time Management
Decision Making
, Problem Solving
Dealing with Conflict
Chapter 9. Interpersonal Communication
Factors that Influence Communication
Verbal Communication
Nonverbal Communication
Communication Methods
Professional Communication
Communication Barriers
Communicating with Angry People
Communicating Assertively
Explaining Procedures and Tasks
Communicating with Clients Living with Dementia
Chapter 10. Working With Others: Teamwork and Delegation
The Health Care Team
Working Under Supervision
Assigning and Delegating
Chapter 11. Working With Clients and Their Families
, Providing Compassionate Care While Maintaining a
Professional Relationship with the Client
The Client’S Family
Chapter 12. Abuse, Bullying, and Harassment Awareness
Canadian Charter of Rights and Freedoms
Types of Abuse
Abusive Relationships
Recognizing the Signs of Abuse
The Cycle of Abuse
What to do when Clients Speak of Abuse
Your Legal Responsibilities in Reporting Abuse
How to Report Abuse
Abuse of Health Care Workers
Chapter 13. Starting Your Career
Getting Organized
Setting Priorities and Goals
Preparing Your Resumé and Professional Portfolio
Finding and Following Leads
Preparing a Letter of Application
, Completing a Job Application Form
The Interview
The Employment Offer
Chapter 14. Body Mechanics
Helping to Prevent Personal Injuries
Body Mechanics
Positioning the Client
Transferring the Client
Lifting a Client
Chapter 15. Exercise and Activity
Bed Rest
Ambulation
Chapter 16. Rehabilitation and Restorative Care
Rehabilitative Care Versus Restorative Care
Goals of Rehabilitative and Restorative Care
Rehabilitation Settings
The Rehabilitation Process
Assisting with Rehabilitation and Restorative Care
, Overall Benefits Of Rehabilitation And Restorative Care
Chapter 17. Personal Hygiene Support worker using the electronic
display machine for transferring the older client into the bathtub.
Oral Hygiene
Bathing
The Back Massage
Perineal Care
Menstrual Care
Chapter 18. Grooming and Dressing
Hair Care
Shaving
Care of Nails and Feet
Changing Clothing, Incontinence Briefs, and Hospital Gowns
Applying Elastic Anti-Embolic Stockings and Bandages
Compassionate Care
Chapter 19. Preventing Infection
Microorganisms
The Spread Of Pathogens
Medical Asepsis
for the Support Worker
FIFTH EDITION
Mary J. Wilk, RN, GNC(C), BA, BScN,
MN
Professor and PSW Program Coordinator, Fanshawe College, London,
Ontario
Sheila A. Sorrentino, RN, PhD
Delegation Consultant, Anthem, Arizona
Leighann N. Remmert, RN, MS
Certified Nursing Assistant Instructor, Williamsville, Illinois
,
,Table of Contents
Cover image
Title page
Copyright
Dedication
About the Authors
Canadian Editorial Advisory Board and Reviewers
Acknowledgements
Instructor Preface
Student Preface
Chapter 1. The Role and Responsibilities of the Support Worker
Support Work Across Canada
, The Health Care Team
Being a Professional
The Goal of Support Work: Improved Quality of Life Through
Client-Centred Care
Critical Thinking, Decision Making, and Problem-Solving
Chapter 2. The Canadian Health Care System
Canada’s Current Health Care System
The Provincial or Territorial Role in Health Care
Health Care Challenges, Supplementary Services, and Trends
Chapter 3. Workplace Settings
Workplace Settings and Services Provided
Working in Community-Based Settings
Working in Facility-Based Settings
Working in a Facility
Chapter 4. Ethics
The Influence of Culture on Beliefs, Values, Morals, and Ethics
Codes of Ethics
The Principles of Health Care Ethics
,Chapter 5. Legislation: The Client’s Rights and Your Rights
Understanding Rights
Basic Human Rights in Canada
Basic Rights of People Receiving Health Services
Understanding Legal Issues
Your Legal Rights
Chapter 6. Health, Wellness, Illness, and Disability
Health and Wellness
Illness and Disability
Supporting Clients with Illness and Disability
Chapter 7. Caring About Culture and Diversity
Diversity: Ethnicity and Culture
The Effect of Culture
Providing Culturally Sensitive Care and Support
Chapter 8. Managing Stress
Stress
Time Management
Decision Making
, Problem Solving
Dealing with Conflict
Chapter 9. Interpersonal Communication
Factors that Influence Communication
Verbal Communication
Nonverbal Communication
Communication Methods
Professional Communication
Communication Barriers
Communicating with Angry People
Communicating Assertively
Explaining Procedures and Tasks
Communicating with Clients Living with Dementia
Chapter 10. Working With Others: Teamwork and Delegation
The Health Care Team
Working Under Supervision
Assigning and Delegating
Chapter 11. Working With Clients and Their Families
, Providing Compassionate Care While Maintaining a
Professional Relationship with the Client
The Client’S Family
Chapter 12. Abuse, Bullying, and Harassment Awareness
Canadian Charter of Rights and Freedoms
Types of Abuse
Abusive Relationships
Recognizing the Signs of Abuse
The Cycle of Abuse
What to do when Clients Speak of Abuse
Your Legal Responsibilities in Reporting Abuse
How to Report Abuse
Abuse of Health Care Workers
Chapter 13. Starting Your Career
Getting Organized
Setting Priorities and Goals
Preparing Your Resumé and Professional Portfolio
Finding and Following Leads
Preparing a Letter of Application
, Completing a Job Application Form
The Interview
The Employment Offer
Chapter 14. Body Mechanics
Helping to Prevent Personal Injuries
Body Mechanics
Positioning the Client
Transferring the Client
Lifting a Client
Chapter 15. Exercise and Activity
Bed Rest
Ambulation
Chapter 16. Rehabilitation and Restorative Care
Rehabilitative Care Versus Restorative Care
Goals of Rehabilitative and Restorative Care
Rehabilitation Settings
The Rehabilitation Process
Assisting with Rehabilitation and Restorative Care
, Overall Benefits Of Rehabilitation And Restorative Care
Chapter 17. Personal Hygiene Support worker using the electronic
display machine for transferring the older client into the bathtub.
Oral Hygiene
Bathing
The Back Massage
Perineal Care
Menstrual Care
Chapter 18. Grooming and Dressing
Hair Care
Shaving
Care of Nails and Feet
Changing Clothing, Incontinence Briefs, and Hospital Gowns
Applying Elastic Anti-Embolic Stockings and Bandages
Compassionate Care
Chapter 19. Preventing Infection
Microorganisms
The Spread Of Pathogens
Medical Asepsis
