Account Takeover correct answersA type of economic fraud in which t

customer login information and then use it to access their retailer loyalty accounts. Also called loyalty fraud. Active Listening correct answersA structured from of listening and responding that focuses the attention on the speaker. Add-on Services correct answersAvailable services for specific product purchases that costumers can opt for (e. g., payment options, product modifications etc.) Advertising correct answersthe activity of explicitly paying for media space or time in order to direct favorable attention to certain goods or services Alterations correct answersModifications to products that help them best meet the needs of customers (e.g., the tailoring of clothing items or installing additional memory in a labtop) Americans with Disabilities Act (ADA) correct answersPassed by Congress in 1991, this act banned discrimination against the disabled in employment and mandated easy access to all public and