NRF Customer Service UPDATED Exam Questions and CORRECT Answers
When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the customer should buy - Which of the following items would NOT be an appropriate finishing touch to your service?• Send a postcard thanking the customer for letting you help him select a gift for his wife• Send a handwritten note thanking the customer for his business• Call the customer to make sure he is satisfied with his purchase• Give the customer your business card and encourage him to return to the store• Remember the customer's name and use it when he comes in again -
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