Unit 12 IT Technical Support and Management Learning Aim C version 1

Unit 12 IT Technical Support and Management Learning Aim C version 1 BTEC Assignment Brief Qualification Pearson BTEC International Level 3 Certificate in Information Technology Pearson BTEC International Level 3 Subsidiary Diploma in Information Technology Pearson BTEC International Level 3 Foundation Diploma in Information Technology Pearson BTEC International Level 3 Diploma in Information Technology Pearson BTEC International Level 3 National Extended Diploma in Information Technology Unit number and title Unit 12: IT Technical Support and Management Learning aim(s) (For NQF only) C: Develop a plan to support and manage a new IT system using industry standards and methods Assignment title Planning IT support Assessor Issue date Hand in deadline Vocational Scenario or Context You have been working for a PC repair company as an IT Technician. Your manager is branching out in to the IT support and management market, providing outsourced IT support to local businesses. You have been asked to put together a support plan for a one of the businesses that have signed up for outsourced support.