CLEET Phase 2 Exam Questions with Correct Answers

CLEET Phase 2 Exam Questions with Correct Answers What are the responsibilities of the security guard during or after an incident or offence? - Answer-Observe and report What could happen to you if you are convicted of impersonating a peace officer? - Answer-All of the above (fine, prison, license revocation) Whom do security guards represent? - Answer-Their employer and their employer's clients Public relations skills help you to effectively perform those duties which involve: - Answer-Other people Which of the following is a true statement about a security guard's relationship to the public or client employees? - Answer-Security officers enforce the client's rules, policies, and procedures Which of the following actions demonstrates good public relations? - Answer-Enforcing all rules, policies, and procedures without expressing personal opinions or disagreement Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your employer)? - Answer-No Maintaining a good physical appearance means? - Answer-Being well-groomed Maintaining a professional work area means: - Answer-Keeping desks and counters clean and organized How should you respond to people who try to use their friendship with you? - Answer- Be fair Which of the following words does not describe a guideline for communication with other people? - Answer-Aggressive How should you speak to communicate across language barriers? - Answer-Clearly and slowly Which of the following words does not represent a guideline for communicating across language barriers? - Answer-Shout How can you maintain your professionalism when communicating with the media? - Answer-Be pleasant at all times What is the proper response to answer questions from the media? - Answer-Refer media representatives to your supervisor In addition to being understanding when making a court appearance, you should also: - Answer-Be yourself What is one way of maintaining your credibility during a court appearance? - Answer- Projecting a professional image Should you hang up the telephone first? - Answer-No If you answer the telephone, and the person the caller wants cannot be reached, what should you do? - Answer-Explain the reason the person may not be reached When reporting an emergency over the telephone, you should: - Answer-Follow all directions given by the emergency dispatcher At what level should you speak when using a radio? - Answer-Just above normal conversation level Which of the following is commonly a responsibility for assisting the public? - Answer- Directing visitors/employees to various areas on the premises Which statement accurately describes the role of the security guard in quieting a dispute? - Answer-You are an outsider to the argument Two customers at your employer's store get your attention because of their tone of voice and because you can hear them from some distance away. As you approach the customers, you decide that they are in fact arguing over something. Other customers are staring at the two people who are arguing. What should be your first response? - Answer-Calmly explain that the dispute is disturbing others You are working as a security guard at the Happy Valley apartment complex. While at your post one evening at 6:45pm, you receive a telephone call from a resident of the complex about a very loud argument in Building C, Apartment 7. As you approach the apartment, you can hear the argument clearly. The husband answers the door after you have knocked twice. When the door finally opens, you can see past the husband's shoulder into the kitchen and notice that the womaninside is visibly shaken nd crying. what should you do? - Answer-Gently but firmly advise the participants to resolve their argument quietly Which of the following is a common fixed post duty? - Answer-Monitoring cameras Which of the following is a common fixed post duty? - Answer-Controlling access Which of the following defines a personnel gate fixed post? - Answer-This post is used to check identification and hand-held items Which of the following defines a front security desk fixed post? - Answer-This is very common in corporate settings and is often located in the main lobby Which of the following defines a private office fixed post? - Answer-This post often houses communication equipment, closed-circuit TV monitors, and other security Which of the following defines a vehicle gate house fixed post? - Answer-this post is generally located at a main gate or parking facility