Milestone 1 Questions and Answers
(100%Verified Marking Scheme)
What region title is NOT the name of a Charter region?
- Great Lakes Region
-Florida Region
-Pacific Southwest Region
-South Region - ANS-Pacific Southwest Region
Which part of Spectrum's Network Infrastructure connects directly to customer's home?
-The Node
-The Trunk Line
-The Drop Cable
-The Feeder Cable - ANS-The Drop Cable
Six weeks after you finish the classroom portion of your training, how many PSUs
should you have sold?
-10
-8
-5
-3 - ANS-8
All but which option is something ASPECT can help you with?
-Request for Vacation Time
-Check available benefit time
-Apply for FMLA
-Identify scheduled break times - ANS--Apply for FMLA
What three places in Aspect can an agent view his or her schedule (Select the best
THREE answers)?
-Schedule Editor
-Team Calendar
-Agent Check In
-Week at a Glance - ANS--Schedule Editor
-Agent Check In
-Week at a Glance
, What is the goal of OTM according to Panorama?
-Our goal is to demonstrate how our products and services meet their diverse
connectivity needs. We are the ambassadors of Spectrum service and we take pride in
"Pitching with Passion."
-Our objective is to create the best experience for the purpose of strengthening
relationships with our customers, while seeking to preserve all lines of business and
revenue.
-We believe in earning our customers' business every day by understanding their
unique preferences and by helping to customize packages accordingly, whether we're
handling sales inquiries or expanding relationships.
-Our goal is to educate the person on the phone about our fiber-rich network and
demonstrate how our products and services meet their diverse connectivity needs. -
ANS-Our goal is to educate the person on the phone about our fiber-rich network and
demonstrate how our products and services meet their diverse connectivity needs.
What is Charter's mission statement?
-We strive to be experts in our field through hard work and integrity. We promote
teamwork and earning the respect of co-workers and trust of our customers.
-To integrate the highest quality service with clearly superior entertainment and
communications products that consistently exceed the expectations of our growing
customer base.
-Our mission is to empower every person and to give our customers the most
compelling shopping experience possible.
-Our mission is to strive for greatness through hard work and dedication to the customer
experience and delivering quality services. - ANS-To integrate the highest quality
service with clearly superior entertainment and communications products that
consistently exceed the expectations of our growing customer base.
Which of the following are features of DVR Manager (Select the best TWO answers)?
-Manage any DVR in your home
(100%Verified Marking Scheme)
What region title is NOT the name of a Charter region?
- Great Lakes Region
-Florida Region
-Pacific Southwest Region
-South Region - ANS-Pacific Southwest Region
Which part of Spectrum's Network Infrastructure connects directly to customer's home?
-The Node
-The Trunk Line
-The Drop Cable
-The Feeder Cable - ANS-The Drop Cable
Six weeks after you finish the classroom portion of your training, how many PSUs
should you have sold?
-10
-8
-5
-3 - ANS-8
All but which option is something ASPECT can help you with?
-Request for Vacation Time
-Check available benefit time
-Apply for FMLA
-Identify scheduled break times - ANS--Apply for FMLA
What three places in Aspect can an agent view his or her schedule (Select the best
THREE answers)?
-Schedule Editor
-Team Calendar
-Agent Check In
-Week at a Glance - ANS--Schedule Editor
-Agent Check In
-Week at a Glance
, What is the goal of OTM according to Panorama?
-Our goal is to demonstrate how our products and services meet their diverse
connectivity needs. We are the ambassadors of Spectrum service and we take pride in
"Pitching with Passion."
-Our objective is to create the best experience for the purpose of strengthening
relationships with our customers, while seeking to preserve all lines of business and
revenue.
-We believe in earning our customers' business every day by understanding their
unique preferences and by helping to customize packages accordingly, whether we're
handling sales inquiries or expanding relationships.
-Our goal is to educate the person on the phone about our fiber-rich network and
demonstrate how our products and services meet their diverse connectivity needs. -
ANS-Our goal is to educate the person on the phone about our fiber-rich network and
demonstrate how our products and services meet their diverse connectivity needs.
What is Charter's mission statement?
-We strive to be experts in our field through hard work and integrity. We promote
teamwork and earning the respect of co-workers and trust of our customers.
-To integrate the highest quality service with clearly superior entertainment and
communications products that consistently exceed the expectations of our growing
customer base.
-Our mission is to empower every person and to give our customers the most
compelling shopping experience possible.
-Our mission is to strive for greatness through hard work and dedication to the customer
experience and delivering quality services. - ANS-To integrate the highest quality
service with clearly superior entertainment and communications products that
consistently exceed the expectations of our growing customer base.
Which of the following are features of DVR Manager (Select the best TWO answers)?
-Manage any DVR in your home
