Cfa Trainer Boh Study Guide Test.
CFA TRAINER BOH STUDY GUIDE TEST. What are the Core 4? - CORRECT ANSWER Create eye contact, smile, speak enthusiastically, and stay connected. What does PPD2Q stand for? - CORRECT ANSWER Passionate people devoted to quality What is the shelf life of the multi-surface disinfectant - CORRECT ANSWER 4 hours Cool down process- chicken cooled to ______ degrees or lower within _____ hours and _____ degrees or lower with an additional _____ hours - CORRECT ANSWER 70 4/ 40 2 Chicken must be cooked to an internal temperature of ____ degrees for 15 seconds to kill any bacteria present in the raw product - CORRECT ANSWER 165 How often should you clean and sanitize room temperature food contact surfaces and utensils at least every _____ hours - CORRECT ANSWER 4 What is the temperature danger zone? - CORRECT ANSWER 40-140 A wristwatch may not be worn in food prep areas-why? - CORRECT ANSWER Wearing a watch makes it difficult to wash hands and forearms properly, contaminants may get caught in watch band What does CEM stand for? - CORRECT ANSWER Customer evaluation model What does the HEARD model stand for in guest recovery? - CORRECT ANSWER Hear, empathize, apologize, react, delight To make sure hands are as clean as possible, you should use hand sanitizer before washing them with soap and warm water - CORRECT ANSWER False
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