HHA Home Health Care Study Guide with Questions and Answers
Body language Nonverbal communication Elements of good communication Make clear message -Provide and seek confirmation -be active participant -be mindful of nonverbal messages -importance of touch eye contact sender/receiver/message/confirmation Who report to if change in condition of client Nurse Terms of endearment Words/phrases used to address a person that speaker feels affection ie, honey, babe Should we use terms of endearment? No. Some may find it demeaning, insulting and belittling If suspect abuse? Report concerns to supervisor What should you report? Any changes or concerns Changes in: -mood -mental awareness -level of independence -behavior -vital signs -urine/bowel movements -skin color/condition -appetite -sleep habits -comfort level How use senses to gather information? Objective observation Ex.Blood pressure, pulse, skin is hot and dry Legal document Formal accounting of care that can be used as evidence should legal problem or dispute arise Ex. Medical records
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