Cigna Certification 2024

Cigna Certification 2024 Questions And Detailed Answers Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? Substitute the entire script for her own words if it would make better sense to the customer She can skip the script if this is towards the end of AEP and things are fast-paced Change only a few words "here and there" to make it her own as she would with other scripts She must not skip or add to the enrollment script. She must use it verbatim - Change only a few words "here and there" to make it her own as she would with other scripts How can we meet the customers' needs during a sales consultation? Explain how Medicare works Underscore how we help provide peace of mind Explain the different options available All of the above - All of the above How can you best position the benefits of our plans to meet a customer's specific needs? Send mailing as soon as possible. Badmouth the competition and describe your plan in superlatives Craft a narrative about how the plan ties into their specific concerns or needs Simply list all the features of the plan for the customer - Craft a narrative about how the plan ties into their specific concerns or need Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare Medicare. Which of the following does he still need to do in order to complete all requirements to sell Cigna Medicare plans? Nothing. He is ready to sell Cigna Healthcare Medicare. Get ready to market and sell compliantly Complete all required Cigna Healthcare training Both B. and C. - Both B. and C. The following are some of the reasons for Cigna Healthcare Medicare customer disenrollments: Unexpected costs Doctor not in network Not knowing details of the plan All of the above - All of the above What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-term customer relationship? Preparing Positioning Rapport Questioning - Rapport What key points can you discuss with your customer to help them understand their prescription drug coverage? Ask the customer if they want you to look up medications on the plan drug list Review preferred and standard pharmacies Explain co-pays and phases of coverage All of the above - All of the above When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? You should verify doctors and other providers using the Provider Lookup Tool, download the daily provider spreadsheets from the resource library and/or call the CARL Unit Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare Medicaid network You only need to confirm that the doctor is in the network. No need to verify specialists or any other providers You should verify doctors and other providers by using Web MD and similar websites to verify that a doctor is in the network - You sh