Pga Pgm Level 3 3.0 Full Study Guide

What should a manager do when a performer has difficulty recognizing when to act on a specific task? - Answer-Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - Answer-Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - Answer-Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - Answer-Feedback is clear What guidelines apply when a manager uses the supporting strategy? - Answer-Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? - Answer-Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? - Answer-Supporting What strategy is used with employees who are experienced but unwilling? - Answer-Involving What action increases the chances of finding a solution that satisfies all parties? - Answer-Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - Answer-To avoid blame What manager behavior is appropriate during termination? - Answer-Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - Answer-Measure, evaluate, act