LEE Health Module

LEE Health Module What is the Lee Health Mission - C. To be a trusted partner, empowering healthier lives through care and compassion As a part of ISO-9001, there is an important requirement called, "Control of Documented Information." The expectation is that all employees have access to the most current information available to do their jobs safely and effectively. Which of the below documents are "in control?" - C. The document was printed directly from IntraLee Forms Management and used immediately Camera cell phones pose a risk to patient privacy, privacy and security of protected health information, proprietary organization information and the privacy of workforce members. True or False? - True It is okay to access my personal record to check on the status of the lab work I had done at a recent checkup. Is this okay? - No Can a gift of cash/money from a patient be accepted by an Employee/Student? - No What is the name of the report completed whenever an event occurs which causes (or could cause) harm to a patient or visitor? - C. Safety Report An event that reaches the patient and causes moderate to severe harm or death when there was a deviation from the accepted performance standards is called what? - Serious safety event When being told to do something that she didnt believe was correct/safe, the employee/student responded, "I am so uncomfortable with this approach that I must check with my supervisor before proceeding. I will call you back as soon as I an resolve it." What safety tool is this an example of? - C. C.U.S. I'm Concerned, I'm Uncomfortable, Stop! It is a system-wide expectation to match and verify 2 patient identifiers for every patient, every time. What is not a reliable patient identifier? - Ethnic background The Caring Behaviors that help to provide a positive patient experience include the following: Keep patients safe, Connect with others, Communicate effectively, Show respect, Be responsive, Promote Teamwork, and Create Positive First Impressions. "Caring Aloud" is a method of communicating effectively. What is not a way of caring aloud? - C. Talking to yourself when you enter the patients room The Americans with Disabilities Act is a Civil Rights Law that is meant to ensure that patients, visitors, and guests with disabilities can fully and equally access and enjoy the services and facilities of the healthcare system without being segregated. What is a recommended tip for working with people with disabilities? - -Use your normal tone of voice and talk to the person, not the companion -Ask the best way to assist or communicate -Don't make assumptions about what someone can or cannot do, or feel -Be aware that people may have difficulty processing information or expressing emotions (All of the above) Lee Health must provide qualified interpreters in a reasonable amount of time and when complicated, interactive communication is needed. Lee Health must assure the competence of interpreters by providing qualified and trained medical interpreters at no cost to the patients. What should you do if the patient insists that his/her family member provide interpretation? - C. Explain that although Lee Health will provide the interpreter, the family member could be present during the conversation if it would reduce anxiety for the patient Standard Precautions are infection control procedures used in the care of all patients to prevent contact with blood, mucous membranes or any infectious material. What is included in Standard Precautions practices? - -Good hand hygiene -Wound coverage -The use of appropriate PPE for any contact with soiled or contaminated material (All of the above) What precaution sign would be used to