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Rise Up Customer Service and Sales Actual Set Questions & Revised Correct Answers PASSED!!

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Rise Up Customer Service and Sales Actual Set Questions & Revised Correct Answers PASSED!! Active listening - ANSWER : A structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any messages suggested behind the words. Body language cues - ANSWER : Conscious or unconscious gestures and movements that express intentions. These are a key form of nonverbal communication. Brand promise - ANSWER : An extension of the company brand that reflects the benefit of doing business with them (such as providing great customer service) Company brand - ANSWER : The overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and its services.

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