Publix Deli Knowledge 100% Correct!

Publix Mission - ANSWEROur Mission at Publix is to be the premier quality food retailer in the world. 5 Mission Commitments - ANSWERFocus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment security; devotion to stewardship of stockholders; involvement as citizens in the community. Two Types of Customers - ANSWERInternal and External Internal Customer - ANSWERother associates, vendors, suppliers, drivers, and store management External Customer - ANSWERcustomers that shop in the store: exceed the expectations prompt service, freshest product, education of customers. Customer Value - ANSWERalways look to add value to the role you play, carefully order and handle product to prevent out of stock product and ensure product quality Intolerance of Waste - ANSWERjob efficiency, controlling supply usage, preventing damages, awareness and report losses or theft, recycling Dedicated to the Dignity, Value, and Employment Security of our associates - ANSWERenhancing your role, adding your value and achieving tasks quickly and efficiently and correctly adds to the security of employment Devotion to Stewardship of Stockholders - ANSWERfollowing the standards and policies maximizing your sales and profit Involved as Responsible Citizens in our Communities - ANSWERsupport community they are neighbors Publix Guarantee - ANSWERthe promise and guarantee to provide premier customer service and quality products to our customers The Publix Guarantee - ANSWER" We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request." Our Strategy from Customers stand point - ANSWERcausing customers to say "I always shop at my Publix" by providing premier service from friendly knowledgeable associates; convenient, clean, pleasant, and excitable shopping experience; variety of in stock product at competitive prices Deli Team Focus Statement - ANSWERProviding premier service by understanding and exceeding needs, communicating the importance of training, create food safe work environment, becoming the premier quality deli retailer T.E.A.M - ANSWERTogether Everyone Achieves More Roles in the Deli - ANSWERDeli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods Specialist Role of Manager - ANSWERResponsible for total operation of deli including associates, production, profitability, and supporting deli RBU initiatives Role of Deli Clerk - ANSWERassisting customer, maintaining product levels, production and sanitation, maintaining proper balances, operation and safety of equipment, packaging sale products, special orders and trays, cleaning, stocking, and answering phones