GMS 401 MIDTERM 2 EXAM QUESTIONS AND ANSWERS 100% CORRECT

GMS 401 MIDTERM 2 EXAM QUESTIONS AND ANSWERS 100% CORRECT What is Managing Quality? - Answer- Managing quality supports differentiation, low cost, and response strategies What does quality do? - Answer- Quality helps firms increase sales and reduce costs Quality Definition - Answer- The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. Quality improves Profitability through sales gains by? - Answer- 1. improved responses 2. Flexible Pricing 3.Improved reputation Quality improves profitability through reduced costs by? - Answer- 1. increased productivity 2. lower rework and scrap costs 3. Lower warranty costs What are the three broad categories of definition of quality are? - Answer- 1. User Based view (better performance, more features_) 2. Manufacturing based view (Conformance to standards making it right the first time) 3. Product-based view (specific & measurable attributes of the product) What is SPC? - Answer- A process used to monitor standards by taking measurements and corrective action as a product or service is being produced What is a Control chart? - Answer- Constructed from historical data, the purpose of control charts is to help distinguish between natural variations and variations due to assignable causes What are the flow of activities to achieve TQM? - Answer- 1.Organizational practices 2.Quality Principles 3. Employee Fulfillment 4. Customer Satisfaction What components make up an organizational practice? - Answer- 1. leadership, on statement, tive operating procedures, support, ing What components make up Quality Principles? - Answer- 1. Customer focus, 2. continuous improvement, 3. benchmarking, 4. just-in-time, 5. tools of TQM What components make up employee fulfillment? - Answer- Empowerment, organizational commitment What components make up customer satisfaction? - Answer- winning orders, repeat customers What are 4 of the dimensions of quality? - Answer- 1. Performance 2.Features 3. Reliability 4. Conformance (durability, serviceability, aesthetics, perceived quality, value) What are the costs of quality? - Answer- 1.Prevention Costs- reducin