Six Sigma Green Belt Certification Questions with Verified Answers

Six Sigma Green Belt Certification Questions with Verified Answers A nominal voting approach is a method of reaching what goal? •Consensus •Animosity •Limitations •Arguments Consensus A good use for a Force Field Analysis tool would be for the team to be able to... •Know when to act on a process, and when to leave the process alone •Know when to reject the null •Visualize customer needs and requirements •Understand driving forces and restraining forces Understand driving forces and restraining forces What happens during the Control phase of DMAIC? •Pilot plans are tested and evaluated •Error proofing exercises are put in place to eliminate accidents •Long-term capabilities are verified for sustainable success •All of the above Long-term capabilities are verified for sustainable success Within which company did Six Sigma originate in 1985? •Motorola •Unisys •Allied Signal •Texas Instrument Motorola In a Fishbone Diagram, what categories of causes could be listed along the top and bottom of the diagram? •DOWNTIME (8 wastes) •6 M's - man, machine, method, material, measurement, and mother nature •Steps in the process being analyzed •All of the above All of the above Which tool allows lots of brainstorming ideas to be sorted into groups based on their natural relationships, for review and analysis? •Tree diagrams •Affinity diagrams •Kano diagram •PDCA Affinity diagrams What is the purpose of Performance Indicator Identification? •To track the progress and contributions of individual team members •To create a baseline before the project begins •To specify exactly what needs to be measured •All of the above To specify exactly what needs to be measured Which of the following does not contribute to encouraging active listening? •The speaker asking frequent yes/no questions •The listener paraphrasing the concepts •The listener asking for clarification •All of the above help encourage active listening The speaker asking frequent yes/no questions A study of cost of poor quality is best described as a study of... •How long a product lasts •Throughput time •Internal failures, external failures, appraisal costs, and prevention costs •Failure modes Internal failures, external failures, appraisal costs, and prevention costs A definition of quality that is in alignment with Six Sigma thinking is... •Product of service uniformity around a target value