Management: 202 Exam 1 UTK Latest Update Graded A+

Management: 202 Exam 1 UTK Latest Update Graded A+ What is managerial performance? - Accountability and dependency - Changing nature of managerial work The Management Process planning, organizing, leading, controlling Productivity Overall measure of the quantity and quality of work performance relative to cost of inputs Performance efficiency an input measure of resource cost associated with goal accomplishment Mintzberg's Managerial Roles interpersonal, informational, decisional Informational Roles how a manager exchanges and processes information Interpersonal Roles how a manager interacts with other people Decisional roles how a manager uses information in decision making Management Skills conceptual, human, technical Ethics Laws and values as influences on ethical behavior Ethics in the workplace Ethical dilemmas, influences on ethical decision-making, rationalizations for unethical behavior Laws vs Ethics Legal behavior is not necessarily ethical behavior, role of personal values, cultural relativism ethics are culturally determined and firms should adopt the ethics of the cultures in which they operate Moral Absolutism Behavior unacceptable in one's home environment should not be acceptable anywhere else ethical imperialism imposing one's ethical standards on others Ethical dilemmas situations in which none of the available alternatives seems ethically acceptable Moral Management employ people who pursue ethical behaviors a personal goal Code of Ethics a formal statement of ethical principles and rules of conduct Whistle Blower Protection employee disclosure of illegal/immoral practices Social Responsibility the obligation of a business to contribute to society Stakeholder Management Stakeholder power, demand legitimacy, issue urgency Stakeholder power the capacity of the stakeholder