MGT 202 Exam 1 Latest Version Graded A+

MGT 202 Exam 1 Latest Version Graded A+ Management The process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals. Accountability requirement of one person to answer to a higher authority for performance results in his or her area of work responsibility Quality of Work Life overall quality of human experiences at work The management process planning, organizing, leading, and controlling the use of resources to accomplish performance goals Planning (setting an objective & deciding how to achieve it - broad idea / big picture Organizing all of the details ex: who's doing what / when / where Leading inspiring people to work hard Controlling measuring performance & taking action - holding people accountable Mintzberg's managerial roles Interpersonal roles Informational roles Decisional roles Interpersonal roles how a manager interacts w/ other people Informational roles how a manager exchanges & processes information Decisional roles how a manager uses information in decision making Technical skills ability to master technology or skills used, analytical ability Human / People Skills ability to work others & as a group member Conceptual Skills Cognitive skills / ability to see the big picture & think strategically Scientific management Founder Frederick Taylor Scientific management Believed workers could be "retooled like machines" (tasks broken into basic movements) Create proper working conditions (carefully select workers with the right abilities & carefully train them & provide incentives, & support workers) Who did the motion studies? The Gilbreths Motion studies Science of reducing a job to its basic motions & eliminating wasted motions to improve performance Administrative Principles Founder Henri Fayol 5 functions of management foresight, organization,