CMA AAMA Exam- General Communication Study Guide / Sure A+

Communication Strategy -visually impaired - -ask how you can assist -describe layout -use name when addressing -do not move things unless asked -explain what you are doing -say when you are leaving Communication Strategy -hearing impaired - -interpreter may be needed -allow person to see face if lip reading -use demonstrations/written material/gestures Communication Strategy -Geriatric - -if memory impaired family or caregivers need to be involved in explanations of care -break things down into small steps -ask for return demonstration -Respectful terms Communication Strategy -Pediatric - -Understand growth and development milestones -speak simply -eye level -allow them to see and touch instruments where appropriate -Do not say a procedure will not hurt if that is likely Communication Strategy-Terminally ill - -allow extra time -pay attention to family and caregivers -comfortable, timely and supportive