Salesforce UX Designer Certification Questions With Complete Solutions!!

When you're in the discovery phase, what should you think about when shaping your discovery questions? - The aim and scope of your study, what you're exploring and which people you plan to interview Which is the best research method to understand what people do? - Behavioral Cloud Kicks is adding a new product line and asks its UX designer to conduct research to learn how its customers organize products and services. What research method should be used? - Card Sorting Card Sorting - A UX research technique in which users organize topics into groups What is an important principle of Salesforce personas - They are based on users goals, behaviors and motivations What can help you integrate personas into your design and development process - Schedule a meeting with your colleagues to introduce the personas and collaborate on writing user stories Attitudinal research methods focus on __________ - What people say Quantitative behavioral methods try to __________ - Answer 'how much' or 'how many' Qualitative research methods try to __________ - Answer 'why' or 'how' Behavioral research methods focus on __________ - What people do Web Analytics - A way of collecting and analyzing what is happening on your websiteA/B Testing - Process of showing two variants of the same web page to different segments of visitors Eye Tracking Testing - Observation and recording of the eye behavior such as pupil dilations and movement Hawthorne Effect - The alteration of behavior by the subjects of a study due to their awareness of being observed Two factors that should be taken into consideration when formulating discovery questions - 1. Aim: the intent of your work- what are you trying to find out 2. Scope: Who you're researching and how you're doing your analysis Process Mapping - Visual documentation of a business process Why is it best practice to keep prototypes as low to mid-fidelity during the early stages of rapid prototyping? - Rapid prototyping involves quick feedback and iteration so high-fidelity would be a waste of type Feedback, collaboration and testing should be done in __________ phase of prototyping - Every T or F It is inefficient to create high-fidelity designs when ideas and feedback are fast and furious - True What is a key consideration for using color responsibly with accessibility in mind? - Ensure there's enough contrast between adjacent colors What feature does a screen reader user commonly use to navigate through a page? - Heading structureWhat type WCAG restrictions are crucial to follow when designing animation for the web? - 1. Limited flashing or blinking 2. Animations longer than 5 seconds can be stopped or paused Wireframe - Layouts meant to communicate the structure of an app or web page Focuses on function rather than visual design A preliminary version of a product or idea that lets project stakeholders test user interfaces - Prototype A difference between two or more elements in a composition - Contrast Parallax Effect - A visual effect that adds the illusion of depth Most commonly used when a web page's background moves at a slower rate than the foreground What is the goal of relationship design? - Builds on both UX design and service design by focusing on connection, engagement and values What criteria does relationship design add to the human-centered design requirements of desirability, feasibility and viability? - Inclusivity, sustainability and ethics What is the focus of service design? - The total customer experience- online, app, in-person, etc. Creating a consistent brand experience for customers across distinct interactionsA creative approach to solving peoples problems by identifying their needs and creating solutions that meet those needs - Human-centered design The 4 mindsets of relationship design - 1. Compassion 2. Courage 3. Intention 4. Reciprocity