Salesforce Strategy Designer Exam Questions Perfectly Answered

Which is the Report Format that allow users to summarize by both Rows and Columns? A. Joined Reports B. Matrix C. Tabular D. Summary - Answer-Answer: B During the Framing and Scoping process, which of the following is the first step for researchers to undertake? A. Articulate the opportunity for design B. Understand the need C. Create a project plan D. Identify measures of success and potential risk E. Establish the problem-solving approach - Answer-Answer: B What feature can be used to route work requests to other channels where the customer might receive better service? A. Einstein Redirect B. Omni Channel C. Strategy Builder D. Assignment Rules - Answer-Answer: B Which Formula function can be used to output text? A. CURRENCYRATE B. MINUTE C. BEGINS D. ABS - Answer-Answer: CWhich of the following are common Environmental, Societal and Governance, also known as ESG, metrics? A. Planet, Prosperity, Perfection B. Profit, Planet, Partners C. People, Performance, Politics D. Planet, People, Prosperity - Answer-Answer: D Of the following steps in the process of developing a cohesive early-project Strategy Design, which one will allow the team to present simple concepts and brainstorm potential solutions to pre-defined problems or areas of improvement? A. Idea Generation B. Challenge Framing C. Project Research D. Craft of Key insights - Answer-Answer: A While using Salesforce to Salesforce what is the smallest level of granularity that records can be shared? A. Record Type Level B. Child Record level C. Object Level D. Parent Record level - Answer-Answer: B In which phase of the Challenge Scoping process must researchers ask themselves the following question: What is the problem we are solving? A. Create a project plan B. Articulate the opportunity for design C. Identify measures of success and potential risk D. Establish the problem-solving approach E. Understand the need - Answer-Answer: EWhat is an Experience Narrative built out of? A. Moments that Matter B. Concepts C. Ideas D. Complete stories - Answer-Answer: A