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An organization that is consistently collecting and acting on feedback data to nurture an environment of continuous improvement. Which component of the XM Operating Framework is this company trying to strengthen? - Technology - Culture - Competency - Execution : - Culture Culture is defined as the mindsets and beliefs that nurture XM-centric attitudes and behaviors across an organization. The culture of an organization can either accelerate or inhibit the spread of XM competencies. Companies need to foster an environment that encourages XM-centric mindsets and behaviors in their leaders and employees Which of these is NOT a key component of the XM Operating Framework? 2 | P a g e - Culture - Proficiency - Competency - Technology : - Proficiency The operating framework for XM is based on Culture, Competency and Technology. An organization collects data about a future interaction to understand the potential reaction to the interaction. What kind of data is be
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