CPI Certification Test 2023//2024

CPI Certification Test 2023//2024 4 Behavior Levels -ANSWER 1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - ANSWER Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - ANSWER directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - ANSWER non-violent physical crisis intervention Staff Attitudes for Tension Reduction - ANSWER therapeutic rapport decrease in energy regaining of rationality integrated Experience - ANSWER we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) - ANSWER area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) - ANSWER non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance - ANSWER safety less threatening communicates respect components of the communication pyramid - ANSWER verbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication - ANSWER how we say what we say three components of paraverbal communication - ANSWER tone volume cadence total voice control what is the verbal escalation continuum? - ANSWER the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction what is questioning - ANSWER information-seeking what is an intervention for questioning - ANSWER give a rational response redirect what is refusal? - ANSWER non-compliance what is an intervention for refusal - ANSWER set limits give options what is release - ANSWER high energy outburst