CPPM AAPC Review Verified Solutions

CPPM AAPC Review Verified Solutions Which are good options when initiating a difficult conversation? ️Ask: Is this a good time to talk?; Prepare a short statement in advance that gets right to the point, Empathize with the person, Sympathize with the person. Which is an effective response when a provider is complaining about how hard it is to use the new EMR system the owners of the practice selected? ️This is a major change. I'll do my best to show you how it works. What is the best description of an office manager? ️Focuses on tactical activités and often have amore directive and controlling appeal AND manages the activities of others. The difference between efficiency and effectiveness is: ️Efficiency is doing things right while effectiveness is doing the right things. Staff accountability is best achieved by: ️Assigning object goals; assigning measurable goals; define the responsibility for tasks. When should the staff obtain a photocopy of the patients insurance card? ️When the patient arrives for their appointment Which of the following is the best example of communicating in a difficult conversation? ️Let the person know, "I understand how you feel." Which of the following are benefits of using a mid-level provider? ️Improved revenue; improved patient satisfactions; greater access to care for patients. An established patient did not keep her scheduled appointment. There is or record that she called to cancel or reschedule. This is her third "No show" in one year. Based on the No-show policy, which of the following process should be followed? ️Suspend services temporarily. Which of the following is a road-block to active listening? ️Give advice that is not asked for What is the best way to handle a verbal attack? ️Listen Which of the following includes the payment amount and denial explanations for claims submitted. ️Explanation of Benefits (EOB) Your office recently installed a new phone system. Training was provided to the staff and the physicians. One of the physicians can't seem to get the hang of it and is continually disconnecting his calls. He calls you into his office and blames you for the faulty phone system and his inability to learn how to use it. Using good communications skills, you would" ️Be quiet and listen to all his concerns Which of the following services would bet the most profitable and efficient use of mid-level provider in a. physician's office and meets incident-to rules? ️Sees established patient for follow-up visits of established conditions. A patient is returning today for her second injection of denosumab for postmenopausal osteoporosis. To achieve the best staff efficiency which of the following staff members should perform the injection? ️Medical Assistant Which providers may write prescriptions? ️Physician's Assistant; Nurse Practitioner P is hired by a cardiology practice to help see patients in the hospital. The PA performs all the rounds and notifies the physician on call if there are any patients that need to be seen by a physician. Is it appropriate to bill for the PAs services as incident-to? ️No, incident to services are not covered in a hospital setting - they can only be billed in the office setting or in a patient's home. Which of the following support staff is typically not found in an outpatient physician practice? ️CNA Leadership and management have different characteristics. What is more representative of a leader? ️Inspire and motivate employees. One of the specialists walks into your office without knocking, sits down in the chair across from you, leans forward and begins berating you for the way you handled a recent office situation. What b