USPS CLERK TEST Revised Questions and Answers A+
Who does same duties as SSA but also supports back office? - Sales and Services Distribution Associate SSDA Who are responsible for ensuring that employees are properly trained - The supervisor What are some barriers to effective listening? - noise, day dreaming, preoccupied, info overload, environment, physical impairment, lack of interest assumptions, defensiveness, evaluating and judging, clarification planning your response. What is the difference between verbal and nonverbal communication? - Verbal. Nonverbal, body language, facial expressions What is the minimum and maximum weight of a package mailed priority mail? - No minimum, maximum 70 lbs Name 6 shipping services that the post office offers - priority mail express, priority mail, first class package, ground, parcel return service, international
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