911 Dispatch Questions with Answers

What are the two main duties for emergency telecommunicators within the communication center? Correct Answer Calltaking and Dispatching What is the Dispatcher responsible for? Correct Answer The coordination of logistics, resources, and services. Must maintain up to the minute knowledge of the status of all response resources What would you do if you encountered an Ethical Dilemma during a call? Correct Answer Govern it by protocol, procedure, and policy What are the three Ps? Correct Answer Protocol, procedure, and policy What is a protocol? Correct Answer A highly defined and structured procedure that is organized into a reference system What is a TDD/ TTY? Correct Answer Telecommunications device for the deaf that is designed for use by persons with hearing or speech difficulties What is VoIP? Correct Answer Voice over internet protocol What is ANI? Correct Answer Automatic Number Identification is developed to automatically determine the callers telephone number on toll calls What is ALI? Correct Answer Taking the ANI number and "dipping" it into the address database What does CAD stand for? Correct Answer Computer aided dispatch, is a network of computers using common software to complete the minute to minute chores of the center Why has the number of emergency calls increase? Correct Answer Wireless technology What is the sender? Correct Answer Giving/relaying/ staying the message What is the medium? Correct Answer The channel or means of communication What should you do to confirm the information you have collected from the caller? Correct Answer Ask the caller to repeat the information back to you Are most emergency callers hysterical? Correct Answer No most callers aren't hysterical Is it impossible to calm down a hysterical caller? Correct Answer No, use repetitive persistence to calm them down