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Zendesk Terms and Tools Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

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Support Suite includes which products? : Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? : Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? : Knowledge base and self-service What is Chat? : Live chat software so you can give your customers real-time support as they browse your website and answer questions quickly. What are the benefits of Messaging? 2 | P a g e : Used for web and mobile - bringing rich and automated conversational experiences to your own properties. 1. Build stronger customer relationships 2. Give your agents context via a unified workspace 3. Automate for faster support with Flow Builder 4. Extend and customize the experience with Sunshine Conversations What are some of the features of Messaging? : - Ongoing conversation history so customers can move between website and mobile app without losin

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