Chapter 7 MOB Study Guide Test 2024.

Chapter 7 MOB Study Guide Test 2024. 101) What are the five habits that highly reliable organizations (HROs) share? - CORRECT ANSWER Answer: According to Karl Weick, an organizational psychologist, organizations that can spot the unexpected and quickly adapt to the changed environment are known as highly reliable organizations (HROs). According to him, HROs share the following five habits: a. HROs are not tricked by their success. They are preoccupied with their failures. They are alert to the smallest deviations and react early and quickly to anything that does not fit with their expectations. b. HROs defer to the experts on the front line. Frontline workers those who interact day in and day out with customers, products, suppliers, and so forth have firsthand knowledge of what can and cannot be done, what will and will not work. These organizations get their input and allows them to make decisions. c. HROs let unexpected circumstances provide the solution. d. HROs embrace complexity. Because business is complex, these organizations recognize that it "takes complexity to sense complexity." Rather than simplifying data, these organizations aim for deeper understanding of the situation. d. HROs anticipate, but also recognize their limits. These organizations try to anticipate as much as possible, but they recognize that they can't anticipate everything. 100) What can a manager do to make effective decisions in today's fast-moving world? - CORRECT ANSWER Answer: The following are a few guidelines that a manager can adhere to in order to make effective decisions in today's fast-moving world: a. Understand cultural differences b. Know when it is time to call it quits. c. Use an effective decision-making process. d. Build an organization that can spot the unexpected and quickly adapt to the changed environment.