Keys to being a responsible seller/server of alcohol - Answer know the law, know the customers, know how and when to say no
keys laws to alcohol sales - Answer prevent selling to minors, prevent selling to intoxicated, prevent alcohol related fatalities
keys to customer observation - Answer how they look, what they do, how they react, how much alcohol
has been purchased or consumed
keys to intervention - Answer be quick, clear and firm, and consistent
intervention - Answer refusing to sell alcohol to an individual to remain lawful
alcoholic beverage - Answer alcohol, spirits, wine, and beer, every liquid or solid containing alcohol and capable of being consumed by a human
under the influence - Answer in illinois, a driver is considered to be under the influence if he/she has a blood-alcohol concentration (BAC) of .08 or more, has used an illegal substance, or is impaired by medication
criminal negligence - Answer a person fails to meet a standard level of care that an ordinary person under these conditions would meet (aka calculating age, refusing to over-serve patrons)