Day 1 Security Training @ Wdw Questions And Answers.

True A security professional has an obligation to protect confidential information. Controlling access, patrolling effectively, and following up on reports The security professional has an obligation to maintain a safe and secure workplace through: Body language, spoken language, costume, and the Disney look The security professional is expected to present a professional image to the use of: False WDW security professionals are allowed to accept tips. Patrol diligently What is an example of the security professionals ethical behavior? True At WDW, we do not condone any form of harassment. Very your routine, include physical activity, and talk to others during patrol How can you combat fatigue during shift work? True A security professional at WDW is always on stage. To move up area to provide protection and conduct observation The definition of patrol is: are posts that provide extra security when it is deemed necessary by management What is a standby post? Observe, evaluate, engage, and mitigation The four elements of the primary approach to patrolling are: Bag check What are examples of mitigation at WDW? Yellow Using the awareness spectrum, which condition is the best to stay in? Be visible, know your area, wrecking, report, and follow up on unsafe conditions Elements common to all patrols at WDW are: True The general rules of the kiosk patrol is to always wear your safety vest, perform a possible ID check, and stand up and step out of the kiosk when a vehicle arrives. Safety Which of the Disney 4 keys hold the highest priority? listen, apologize, solve, thank When dealing with a difficult guest, a useful technique to use is the last method. What does last stand? Promote personal safety, prevent crime A common goal with law enforcement agencies is to: we conduct crowd control and keep the media from the area During a fire, our relationship with the fire department is best served when: call for assistance immediately and perform first aid with in the scope of training Our protocol on cooperating with EMT paramedics allows to security professional to: direct them to media relations, public relations, corporate communication and direct them to local media staging When dealing with members of the media, it is best to: physical, environmental, and learned Our perception is influence by 3 elements: active listening, empathy, rapport, influence, and behavioral change The 5 steps of effective listening and communication are: False Hearing and listening are the same thing. Resolve a problem to behavioral change The goal of effective listening and communication is: mirroring, paraphrase, and ask open ended questions List 3 methods used an effective listening communication: listening, apologize, solve, thank As a WDW security professional, when you perceive a threat made toward you, you should: Threat A person has a fixed stare with raised eyebrows, tension neck, lowered head angle, and tension upper body muscles. These are indications of: overt appearance of authority, body stance, and quality of vocal tone used What should you watch for yourself to ensure you are not perceived as a threat to our guests? the ability to limit entry into controlled space based on authorization Access control is: UPS/FedEx ID, registered visitor badge, and government ID What are considered and authorized f