Emcc Management Final Exam Questions and Answers

Emcc Management Final Exam Questions and Answers 1. Angela, a manager at Exuberance Inc., believes in giving special attention to the needs of employees, creating learning opportunities for them, accepting and tolerating differences, and listening to their problems. Which of the following components of transformational leadership is illustrated in this scenario? - ANSWER Individualized consideration Sophia, a facilities manager at Stern Corp., imposes rigid rules on her subordinates to get work done. She advocates strict obedience to authority. However, she does not pay much attention to her subordinates' concerns. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Sophia using in this scenario? - ANSWER The authority-compliance style Which of the following is a characteristic of charismatic leaders? - ANSWER They articulate a clear vision for the future that is based on strongly held values or morals . Carter is a manager at Global Impact Solutions. When it comes to team performance, he is very strict. However, he grants each employee a month off every year to travel and spend time with their families. As a result, his employees feel motivated to perform better at work. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Carter using in this scenario? - ANSWER The middle-of-the- road style Which of the following is true of transformational leaders? - ANSWER They are able to make their followers feel that they are a vital part of their organization. How does Fiedler's contingency theory differ from other situational theories? - ANSWER It assumes that leadership styles are consistent and difficult to change. Chloe runs a publication house. She maintains a fun and relaxed atmosphere at work. She believes that as long as her employees are comfortable at work, they will continue to work without complaining. She does not give much emphasis to employee productivity. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Chloe using in this scenario? - ANSWER The country club style Fiedler uses a questionnaire called the scale to measure leadership style. - ANSWER Least Preferred Coworker Nathaniel is a manager at Mauve Inc. He trains his team members to communicate effectively with customers in order to generate sales each week. Apart from concentrating on the team's performance, he encourages his subordinates to engage in recreational activities such as group games and team outings. In the context of the Blake/Mouton leadership grid, which of the following leadership styles is Nathaniel using in this scenario? - ANSWER The middle-of-the-road style In the context of the communication process, refers to putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver. - ANSWER encoding Misha is a new employee at Jonas Inc. He regularly seeks guidance from Nathan, a senior employee, on how to perform his job-related tasks effectively. This scenario illustrates the concept of . - ANSWER Coaching is used to give organizational members job-related information, to give managers and workers performance reviews from upper managers, and to clarify organizational objectives and goals. - ANSWER Downward communication When Douglas, an employee at Donovan Corp., was unable to complete a project on time, his manager, Tyler, assumed that Douglas missed the deadline because he was insincere. Douglas could not meet the deadline because his computer was infected with malware. In this scenario, Tyler's perception of Douglas represents a . - ANSWER fundamental attribution error Organizational silence occurs when: - ANSWER employees of an organization believe that telling management about problems will not make a difference. Lucas, a recruitment manager, describes the criteria for the recruitment process in an email and sends it out to all the members of the human resources team. By doing this, Lucas is engaging in . - ANSWER encoding Because of perceptual filters, . - ANSWER people attend to some stimuli and not others 1. Which of the following statements is true of listening? - ANSWER It is making a conscious effort to hear. 1. Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay was occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of . - ANSWER closure