Zendesk Questions And Answers Already Passed

ZENDESK QUESTIONS AND ANSWERS ALREADY PASSED Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 4x Support makes up ____ of Zendesk's revenue. 70% ______ of most innovative companies use Zendesk Support. 75% What are the 3 reasons why most companies are unable to provide great customer support? - lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents 1 thing Zendesk does to address how customers can provide better support (1/3) -reduce customer effort 1 thing Zendesk does to address how customers can provide better support (2/3) -reduce agent effort 1 thing Zendesk does to address how customers can provide better support (3/3) -innovate and scale to stay ahead 3 Product(s)/features that help reduce customer effort -Answer Bot -Embeddables -Ticket Forms 3 Products/Features that help reduce agent effort -Macros -Knowledge Capture -Pathfinder Our average CSAT is ____. 95% Name our 5 Support plans. Essential, Team, Pro, Enterprise, Elite Features that you get with Professional but not Team Insights (daily), SLAs, Business Hours agreed upon measures of the average response and resolution times that your support team delivers to your customers. Providing support based on service-levels ensures that you're delivering measured and predictable service. SLA's - Service Level Agreements In the Professional and Enterprise versions of Zendesk Support, you can set a schedule with business hours for the days of the week and times of day that your Zendesk is available to respond to requests. Professional accounts can set a single schedule, while Enterprise accounts can set multiple schedules. You can use business hours in views, SLA policies, triggers, automations, and Liquid markup Business Hours Hourly Insights an Enterprise only feature (1/2) an Enterprise only feature (2/2) ____ of customers prefer to self serve. 76% 2 types of Guide plans Lite and Pro 3 premium features with Guide Pro Community, Multiple Languages, Request Portal, Pre- built dashboards (reporting) a feature in Guide that allows an Admin to re-publish an archived article Versioning ____ of US online adults are likely to abandon their online purchase if they can't find a quick answer to their question. 53%