Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed

Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community b. Genesys Cloud ResourceCenter The CCP courses have a large number of links to which one of the following Genesys reference resources? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud User Guide b. Genesys Cloud ResourceCenter Which of the following services are available from Genesys Cloud CX? a. Collaborate b. Accounting c. Communicate d. Contact Center A, C, and D Which one of the following models views Genesys Cloud CX as a grouping of services and the processing of data between those services? a. Licensed component model b. Services component model b. Services component model Which one of the Genesys Cloud CX services provides directory services? a. Genesys Cloud Platform b. Genesys Cloud Collaborate c. Genesys Cloud Communicate d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate Which one of the following Genesys Cloud CX Services provides text chat video chat and document sharing features? a. Genesys Cloud Platform b. Genesys Cloud Collaborate c. Genesys Cloud Communicate d. Genesys Cloud Contact Center b. Genesys Cloud Collaborate The license cost per user is determined by the __________ that consumes features of the most expensive cloud shell license during a billing cycle. Role, User In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the following license types is likely the most cost-effective? a. Genesys Cloud 3 license b. Concurrent license c. Named license b. Concurrent license When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon Web Services) region based on which one of the following? a. Location of the company's main office. b. Organization's location. c. Location of the company's Genesys Cloud CX administrator. d. Location of the company's primary data center. b. Organization's location. The URL provides