WGU C215 Operations Management PVDC, Complete Solution

WGU C215 Operations Management PVDC, Complete Solution Which definition is used for quality evaluates how well a product performs its intended function? Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? 14 points for quality improvement Which total quality management (TQM) process consists of 13 published standards and guidelines? ISO 9000 A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? checklist Which quality control tool should be used to monitor the current status or end result of a process? Flowchart Which group of keywords or phrases describes the crucial role that marketing plays in the total quality management (TQM) process? Review and recommend product changes, satisfy customers needs, open communication What is the common theme in total quality management (TQM) across all functions in an organization? To satisfy customer needs Which concept of variation measures the central tendency of a set of data? mean What do assignable causes of variation indicate? Equipment was found out of control Which continuous improvement method does Cpk measure? How close one is to a target and how consistent one is with the average performance What are two important aspects of Six Sigma? people involvement technical tools Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? Screen patients and fast-track those with minor ailments Which two factors affect a service location decision? Proximity to customers Quality of life issues Which is a key factor of a location analysis for a service company? Proximity to customers What helps an organization identify and plan the actions necessary to meet current and future customer demands? capacity planning Which capacity planning measurement tells how much capacity a company is using? Capacity utilization Which two statements are true about effective capacity? An effective capacity maintains a minimum output rate under normal conditions. An effective capacity is lower than design capacity When is capacity measurement at the best operating level? When the average unit cost is minimized Which two capacity measurement concepts should a firm consider when conducting a location analysis? proximity to sources of supply site considerations What is a major factor in the decision to locate a business near its primary market territory? proximity to customers A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? by using the load-distance model Which two types of operations include repetitive processes? continuous process line process A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? batch process project process What is a bottleneck in a flowchart? The longest task in the process Which formula would compute process velocity? throughput time/value-added time Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? actual output/standard output In which organizational layout would one expect to see items arranged by type? process