MGMT 102 exam 1 Simplified Question And Complete Answers.

Define communication - correct answer The process of thoughts, ideas, and feelings with each other in commonly understandable ways One way model - correct answer Communication is viewed as a linear process going from person A and ending with person B In a one way model there is no what - correct answer Response or feedback Circular model - correct answer Interactive process beginning with the sender who communicates a message to a receiver who interprets it and sends a reply back to the sender Transactional model - correct answer Communication is viewed as a simultaneous, transactional process between senders and receivers What two things must happen before the sender even wants to send a message - correct answer First the sender must be stimulated second is sufficient motivation Frame of reference - correct answer Educational background, race, cultural values, gender, life experiences, attitudes, personality 3 basic communication codes - correct answer 1) language (verbal code): spoken or written words used to communicate thoughts and emotions 2) paralanguage (vocal code): vocal elements that go along with spoken language including tone, pitch rate, volume emphasis 3) nonverbal cues (visual code) Research found that the verbal code accounts for ___% of the variance in meanings between sender and receiver whereas the vocal and visual codes account for ___% - correct answer 31 69 Factors in channel selection - correct answer Importance of the message The needs and abilities of the receiver The amount and speed of the feedback required The necessity of a permanent record The cost of the channel The formality of informality desired To improve your use of feedback try adopting the following suggestions - correct answer -tell people you want feedback -identify the areas in which you want feedback -set aside time for regularly scheduled feedback sessions -select the proper channel -use silence to encourage feedback -watch for non verbal responses -ask questions -paraphrase -use statements that encourage feedback -reward feedback -follow up When giving feedback to others... - correct answer -direct feedback toward behavior rather than toward the person -use language that is descriptive instead of evaluative -recognize that feedback involves sharing ideas not giving advice -include only as much information as the person can handle at one time -remember that effective feedback is immediate and well timed -allow face saving when possible the environment includes - correct answer time, place, physical and social surroundings what is an organization's climate and what is it determined by - correct answer -an organization's social and work environment -it is determined by the prevailing atmosphere and attitudes of its members to avoid unethical practices, G.R. Jones and George recommend that managers and employees base their decisions on 4 ethical rules: - correct answer 1) the utilitarian rule=ethical decisions create the greatest good for the greatest number of people 2) the moral rights rule=ethical decisions protect people's fundamental rights and privileges--aka do onto others as you want them to do onto you 3) the justice rule=ethical decisions provide fair and equal treatment for all individuals or groups involved