MGMT 3001 Exam 1 Study Guide With 100% Verified Answers.

Definition of Management - correct answer The pursuit of organization goals efficiently and effective by integrating the work of people through planning, organizing, leading, and controlling the organizations resources four key management responsibilities - correct answer planning, organizing, leading, and controlling (the organizations resources) The concept of organizational performance including efficiency and effectiveness and the difference between the two - correct answer Attainment of organizational goals in an efficient and effective manner. Efficiency- use of minimal resources to produce the desired volume of output. Effectiveness - degree to which organization achieves a stated goal. The seven challenges to being an exceptional manager - correct answer 1. managing for competitive advantage 2. Managing for diversity 3. Managing for globalization 4. Managing for information technology 5. Managing for ethical standards 6. Managing for sustainability 7. Managing for your own happiness and life goals The concepts underlying the difference in managerial requirements at different levels within the organizational hierarchy - correct answer First-line managers: Functional Head (production, sales, MIS, accounting supervisor) Middle Managers: Department Manager (Product Line or Service Manager, Information Services Manager) & Business Unit Head (general manager, administrator) Top Managers: Corporate or Group Head, Vice President of Administration, & CEO The concept of transition management for the manager and the three critical dimensions that a person must manage effectively to be successful at a given level of the organizational hierarchy - correct answer 1. The person's concept of his or her role 2. The skills demanded by the role 3. Certain attitudes or psychological factors The three categories of leadership roles .. - correct answer 1. Interpersonal roles 2. Informational roles 3. Decisional roles .. the roles within each category (leadership roles) and their meaning - correct answer 1. Interpersonal roles Managers interact with people inside and outside their work units • Figurehead, leader, liaison .. the roles within each category (leadership roles) and their meaning - correct answer 2. Informational roles Managers receive and communicate information • Monitor, disseminator, spokesperson .. the roles within each category (leadership roles) and their meaning - correct answer 3. Decisional roles Managers use information to make decisions to solve problems or take advantage of opportunities • Entrepreneur, disturbance handler, resource allocator, negotiator The four levels of skills plus transition management skills that managers must develop over their careers in order to be effective from the bottom to the top levels of the organization - correct answer (in order of development): 1. Core management skills 2. Operational management skills (day to day) 3. Organizational management skills (multi-level) 4. Organizational development skills (organizational) Plus one for every level: 5. Transition management skills The transition in management skill emphasis as one progresses upwards in management - correct answer Conceptual Skills - the ability to think analytically, to visualize an organization as a whole and understand how the parts work together Human Skills - the ability to work well in cooperate with other people to get things done Technical Skills - the job-specific knowledge needed to perform well in a specialized field The concept of evidence based management (Pfeffer and Sutton) - correct answer translating principles based on best evidence into organizational practice, bringing rationality to the decision making process The two overarching perspectives about management - correct answer Historical perspective: classical, behavioral, quantitative Contemporary perspective: systems, contingency, quality-management The classical viewpoint - correct answer emphasis on ways to manage more work efficiency The definition of Scientific Management, its underlying principles, Taylor & Gilbreths - correct answer Emphasized the scientific study of work methods to improve the productivity of individual workers principles: -Scientifically study each part of the task -Carefully select workers with the right abilities -Give workers the training and incentives to do the task -Use scientific principles to plan the work methods The definition of Administrative Management, Henry Fayol - correct answer Concerned with managing the total organization Henry Fayol: first to identify the major functions of management... planning, leading, organizing, controlling The concept of Bureaucracy and Max Weber - correct answer Max Weber believed that a bureaucracy was a rational, efficient, ideal organization based on the principles of logic 5 positive bureaucratic features (not on study guide) - correct answer 1. A well-defined hierarchy of authority 2. Formal rules and procedures 3. A clear division of labor 4. Impersonality 5. Careers based on merit The Classical viewpoint and the problem with it - correct answer It is mechanistic. Tends to view humans as cogs within a machine, not taking into account the importance of human needs. Why the classical viewpoint is important - correct answer Work activity was amenable to rational approach. Through the application of scientific methods, time and motion studies, and job specialization it was possible to boost productivity. The Behavioral viewpoint and its progression - correct answer Emphasized the importance of understanding huma