MGMT 301 Exam 1 With Complete Questions And Correct Answers.

management - correct answer getting work done through others efficiency - correct answer getting work done with a minimum of effort, expense, or waste effectiveness - correct answer accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction planning - correct answer the process of determining the organization's desired future position and deciding how best to get there organizing - correct answer the process of designing jobs, grouping jobs into manageable units, and establishing patterns of authority among jobs and groups of jobs leading - correct answer the process of motivating members of the organization to work together toward the attainment of organizational goals controlling - correct answer the process of monitoring and correcting the actions of the organization and its people to keep them headed toward their goals. Mintzber's Managerial Roles - correct answer Interpersonal, Informational, Decisional Interpersonal Roles - correct answer figurehead, leader, liaison Informational Roles - correct answer monitor, disseminator, spokesperson Decisional Roles - correct answer entrepreneur, disturbance handler, resource allocator, negotiator Frederick W. Taylor - correct answer Father of Scientific Management top managers - correct answer executives responsible for the overall direction of the organization middle managers - correct answer responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving these objectives first-line managers - correct answer train and supervise the performance of nonmanagerial employees who are directly responsible for producing the company's products or services team leaders - correct answer managers responsible for facilitating team activities toward goal accomplishment figurehead role - correct answer the interpersonal role managers play when they perform ceremonial duties leader role - correct answer the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives liaison role - correct answer the interpersonal role managers play when they deal with people outside their units monitor role - correct answer the informational role managers play when they scan their environment for information disseminator role - correct answer the informational role managers play when they share information with people outside their departments or companies spokesperson role - correct answer the informational role managers play when they share information with people outside their departments or companies entrepreneur role - correct answer the decisional role managers play when they adapt themselves, their subordinates, and their units to change disturbance handler role - correct answer the decisional role managers play when they respond to severe problems that demand immediate action resource allocator role - correct answer managers decide who will get what resources and how many resources they will get negotiator role - correct answer the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises technical skills - correct answer the ability to apply the specialized procedures, techniques, and knowledge required to get the job done human skills - correct answer the ability to work well with others conceptual skills - correct answer the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its external environment motivation to manage - correct answer an assessment of how enthusiastic employees are about managing the work of others viziers - correct answer ancient managers who used the managerial functions of planning, organizing, leading, and controlling classical management - correct answer a management theory that emphasized greater workforce productivity scientific management - correct answer a management theory that concentrates on increasing workforce productivity classical organization theory - correct answer a theory that concentrates on top-level managers and problems of managing the entire organization Gantt Chart - correct answer a tool developed by Henry Gantt, that visually depicts the steps in a process, the time and the sequence of steps required to complete the entire project bureaucracy - correct answer a management approach based on formal organizational structure with set rules and regulations that rely on the specialization of labor, an authority hierarchy, and rigid promotion and selection criteria human relations approach - correct answer a behavioral management theory that focuses on individual working in group settings and in which managers and workers are studied in relation to what occurs in the group behavioral science - correct answer a behavioral management theory that views workers as much more complex than the "economic man" described int eh classical approach or the "social man" described in the human relations approach decision sciences - correct answer modern management theories decision making, information systems, mathematics, and statistics to aid in making choices production management - correct answer a sphere of management science that focuses on manufacturing technology and the flow of material in manufacturing operations management - correct answer a sphere of management science that includes the areas of purchasing, materials management, production, inventory and quality control, maintenance, and plant management