Wisconsin Phase 2 Police Academy Questions and Answers 100% Pass

Wisconsin Phase 2 Police Academy Questions and Answers 100% Pass (PCS) What does mediation mean? Intervention of an acceptable, impartial, and neutral third part to assist contending parties to voluntarily reach their own mutually acceptable settlement in a dispute (PCS)What are things to keep in mind while considering mediation? - Officer safety must not be compromised - Subjects must be willing to talk - Subjects must remain rational - Subjects must be willing to compromise - Subjects must not get physical (PCS) If after mediation is tried and your threat assessment indicates possible danger to officer safety, what should you do? Escalate to another disturbance resolution tactic such as arbitration or crisis intervention or (if needed) use of physical intervention tactics. (PCS) What are the ground rules for basic mediation tactics? - Introduce yourself - Explain your role as a mediator - Everything said is part of a law enforcement contact - Explain mediation process - Answer questions - Get verbal agreement to process (PCS) What does arbitration mean? A person in authority makes decisions about what actions are to be taken in order to stabilize a situation, once attempts to seek cooperation prove ineffective and/or safety is compromised (PCS) What is the technique for arbitration? - Make a request for a subject to do something and why - If the subject refuses, offer two choices for them to decide - Make sure you check their choice and take appropriate action for their choice (PCS) What is a way to remember the steps for arbitration? REACT. - Request cooperation - Explain reason - Allow choice - Check decision - Take action (PCS) What is crisis intervention? Dealing with anyone who is not thinking clearly and rationally, making it difficult to use reasoning and logic to encourage compliance (PCS) What are the steps for pre-intervention preparation in a crisis? - Calm yourself - Center yourself and get focused - Develop a strategy for the intervention (PCS) Explain the guidelines for the crisis intervention format. - Try to get the persons attention - Check on the persons perception of reality - Try to establish rapport with the person - Explain your perception of reality - Move toward resolution of the situation (PCS) Under disturbance resolution, what are the two models taught? - Mediation -Arbitration (PCS) How does the crisis model change the order of the OIR model? - Opening - Information-gathering - Is it a crisis? (YES) - Use appropriate strategies - Resolution (PCS) What are pre-intervention preparation steps? - Calm yourself - Center yourself and get focused - Develop a strategy for the intervention (PCS) When intervening with a person in crisis, what guidelines should you keep in mind? - Try to get the persons attention - Check on the persons perception of reality - Try to establish rapport with the person - Explain your perception of reality - Move toward resolution of the situation (PCS) Identify the four conditions in which you are done talking in crisis intervention. DONE - Danger