LPQ Certification Test

Containing elements involving subjective perceptions as well as objective judgments, this complex legal principle is a form of discrimination and/or abuse based upon the basis of sex: - sexual harrasment The way in which we act or conduct ourselves; demonstrated by the actions that we take and the way that we respond to the world around us is known as: - behavior In order to maintain a fair and just approach to loss prevention we must identify and be aware of our own viewpoints, perceptions and biases; and effectively remove them from our decision- making process. Our ability to become better aware of our emotions, our thoughts concerning those emotions, and our ability to comprehend how we feel at any given point in time is commonly referred to as: - self-awareness` Promoting customer service skills and encouraging associates to smile, say hello, ask customers if they can help and getting themselves noticed are examples of what type of approach to loss prevention? - A Proactive Loss Prevention Approach What are generally considered the most important factors for a loss prevention professional to uphold in order to build employee confidence and gain company support? - A positive attitude and a professional approach As a loss prevention professional, you will have perceptions and information concerning employees that you have the responsibility to keep to yourself or share only with your supervisor or a member of store management. This important aspect of professional conduct is known as: - Protecting Confidentiality Working with store management to promote a store environment that is both visually pleasing to the customer and safe to shop in; and communicating cooperation and awareness as a means to protect high-value or high-theft items are examples of: - A Proactive Loss Prevention Approach A loss prevention representative who observes the camera systems in the LP office and waits for a call that a theft or a loss has occurred and then responds to such calls is practicing: - A Reactive Loss Prevention Approach The overriding factor in the performance of your job, leading to positive growth and financial achievement is: - The success of your company This act was passed in response to a number of major corporate and accounting scandals that resulted in a decline of public trust in accounting and reporting practices: - The Sarbanes- Oxley Act The main statute protecting the health and safety of employees in the workplace is: - The Occupational Safety and Health Act (OSHA) What is it called when a person has a divided loyalty or is motivated or influenced by personal considerations or relationships? - A conflict of interest An untruthful spoken (oral) statement regarding an individual that harms the person's reputation or standing is known as: - Slander These laws prohibit any agreement among competitors, which would restrict the freedom of a competitor on customer selection, pricing, or terms and conditions of sale: - Anti-trust laws The written, or published form of defamation often expressed through published print material, emails, writing, pictures or signs is known as: - Libel Any unwelcome verbal, written or physical conduct that either denigrates or shows hostility or aversion towards a person on the basis of race, sex, color, national origin, religion, sexual orientation, age, veteran status, political affiliation, or disability; when such conduct creates an intimidating or hostile work environment, interferes