CPI Certification Test (Answered) 100%
4 Behavior Levels
1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety
Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive
directive-attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person
non-violent physical crisis intervention
Staff Attitudes for Tension Reduction
therapeutic rapport decrease in energy regaining of rationality
integrated Experience
we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space)
area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically)
culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language)
non-verbal message transmitted by motion and body posture. Factors: eye contact,
facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance
safety
less threatening
communicates respect
components of the communication pyramid
verbal communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication
how we say what we say
three components of paraverbal communication
tone
volume
cadence
total voice control
what is the verbal escalation continuum?
the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning
4 Behavior Levels
1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety
Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive
directive-attempt to control the situation and begin to set limits
Staff Attitude and Approach Acting Out Person
non-violent physical crisis intervention
Staff Attitudes for Tension Reduction
therapeutic rapport decrease in energy regaining of rationality
integrated Experience
we can set the tone for whether or not the behavior escalates or de-escalates
non-verbal-proxemics (personal space)
area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically)
culture, height, gender, age, status, appearance, and familiarity.
kinesics (body language)
non-verbal message transmitted by motion and body posture. Factors: eye contact,
facial expressions send a very strong message gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance
safety
less threatening
communicates respect
components of the communication pyramid
verbal communication, para verbal coomunication, and non-verbal communication
what is paraverbal communication
how we say what we say
three components of paraverbal communication
tone
volume
cadence
total voice control
what is the verbal escalation continuum?
the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction
what is questioning
