Frontier Interview interview Exam Questions & Answers(RATED A)

If a flight was delayed and people were mad, what would you do to calm them down? -ANSWER Apologize for the inconvenience, assure the passenger that we are doing all that we can at this time to help them have a safe trip and that we appreciate them as customers. If they have any concerns please address us so that we may assist them appropriately. If a passenger sat in a seat that costs an additional fee instead of the seat assigned to him, what would you do? -ANSWER Kindly ask the customer to see their ticket and then let the customer know where their seat is located and show them to their seat. why would you choose frontier over other airlines? -ANSWER i recently flew with frontier arilines to denver colorado and it was such a pleasant experience with all the incredibly upbeat flight crew who seemed to really love their job. Give an example of your customer service skills at a current job. -ANSWER I make sure to greet every customer with a welcoming smile so they feel comfortable enough to ask me any questions thay they may have. In the case that they have a question, I do the best of my ability to answer them in order to help the customer in any way that I can. Explain the frontier business model. -ANSWER Because of todays highly competative travel/airline industry, frontiers business model is of one pragmatic value where the customer is offered rock bottom pricing with the choice to add services on. Frontier also offers additional discounts for online purchases thereby eliminating the need to purchase travel by calling an 800 number. What makes a great flight attendant? -ANSWER An outstanding FA will be friendly, approachable, responsible and energetic. Passengers like to feel that they are safe and in good hands. A FA's smile and inclusive attitude towards all passengers make them feel that they can request any service or ask any question. Responding to customer requests or questions in a timely manner is also of utmost importance. How had your life changed/improved from last year to this year and how will it help with this position? -ANSWER I have grown incredibly within the last year, both mentally and as a person. Different situations in the workplace have shaped me to be the person I am today, one who is compassionate towards customers but also knows how to take care of a situation should things get out of hand. I believe these qualities will definitely help me take on this position as a FA.