2024 Vivint Pre-test Questions With Complete Solutions

2024 Vivint Pre-test Questions With Complete Solutions 3 Routines of Griffin Hill - CORRECT ANS-Case open, needs audit, and solution presentation Purpose of solution presentation - CORRECT ANS-Propose, persuade, convince, sell 5 plays of case open - CORRECT ANS-Rapport, position, benefit, proof, SNE Define positioning - CORRECT ANS-Staking a claim, establishing your role, and telling customer what you do Purpose of needs audit - CORRECT ANS-Encourage critical thinking, gather information, and break down emotional walls Plays of needs audit - CORRECT ANS-Reframe, status quo, vision, isolate, SNE Needs audit is a place to resolve customer's issue (T/F) - CORRECT ANS-False Plays of solution presentation - CORRECT ANS-Reframe, transition to great big benefit, proposal, SLAP (service level and pricing), Call to action/close, SNE 3 subplays of Call to action/close - CORRECT ANS-Question, summary of benefits, invite (don't ask) Summary of benefits should be a repeat of previously discussed benefits (T/F) - CORRECT ANS-True Where would you go to send out an addendum to a customer - CORRECT ANS-"Create a document" button Where do you find verbal passcode - CORRECT ANS-Service level Where in salesforce do you submit a credit? - CORRECT ANS-Case Level Where can you find the customer's next renewal date? - CORRECT ANS-Service level - Contract Details Where in salesforce do you find create a case button? - CORRECT ANS-Service level Where would a NOC be located in salesforce? - CORRECT ANS-V-attachments in the service level, & cancellation request (A & B answer) Where would the PSA be located in salesforce? - CORRECT ANS-Service level's v-attachments When creating a save, where do you create the opportunity? - CORRECT ANS-From a cancellation request case What is a disposition for a cancellation case when cancelling? - CORRECT ANS-Submitted for cancellation On the PSA, which customer has more authority to make changes? - CORRECT ANS-Neither, Equal Power