cbp test Latest Complete Solution Guide.

business and professional communication - correct answer a shorthand term that refers to all forms of speaking, listening, relating, writing, and responding in the workplace, both human and electronically mediated human comm - correct answer informal convos, interviews, group and team meetings, speeches, sales pitches, persuasive presentations electronically mediated comm - correct answer phone convos, texts, email, IM, personal and company web pages, and the use of internet through social networking and e-commerce conscious comm - correct answer mindful, displays awareness or comm as a process, respects diversity, requires balancing strategy, ethics, and outcomes CCCD process - correct answer choosing a comm goal, creating the message, coordinating with others, delivering the message components of the business and professional comm process - correct answer sender message receiver channel feedback noise context classical management and info transfer - correct answer vertical, top down, scientific management, "one best way", bureaucracy, information transfer human relations/ resources - correct answer viewed employees as sources of group info, Hawthorne, Maslows hierarchy, transactional process systems thinking - correct answer views organization as a system of interconnected individuals and teams org cultures process - correct answer drawn from metaphors and language of "community" different types of power - correct answer classical (management) human relations (more attention to workers) systems (everyone has same power) cultural (power and difference "offstage" power and democracy "stakeholder org") org narratives and dialogue - correct answer narrative paradigm- storytelling creatures, 4 types 4 types org narratives - correct answer org stories, work-hate narratives, narrative recovery, org change org narratives and dialogue - correct answer everyday forms of talk, mindful and mindless comm phatic comm - correct answer ritualized social talk skilled convo and professional comm - correct answer interviewing, meetings, formal personal narratives - correct answer stories, goals dialogue - correct answer deep convo aimed at mutual growth; comm that focuses on mutuality and relational growth rather than on self interest mindless comm - correct answer small talk, automatic talk mindful comm - correct answer analyzing, thinking actively, adapting messages, evaluating comm monitoring - correct answer checking the accuracy of your perceptions and questioning the cultural and/or contextual factors impacting perceptions voice - correct answer body movement, facial expression, and eye contact 5 display rules - correct answer functional-professional, social-polite, friendship-warmth, love-intimacy, and sexually arousing communication power - correct answer a rhetorical or narrative quality attributed to you by others information listening - correct answer describes the stage when a message begins to be interpreted by the listener critical listening - correct answer listener deliberates on what is said by exploring point of view of speaker self reflexive listening - correct answer listening for how what is said applies to listeners life conscious listening - correct answer openly listening to a speakers point of view, which emerges out of dialogue schemata - correct answer mental patterns that help us organize incoming info person prototypes - correct answer characterizing individuals based on their physical and behavioral resemblance to an existing category or person personal constructs - correct answer specific evaluations we make of others based on our assessment of their personal communication habits scripts - correct answer patterned sequences of talk that we use everyday dialectics - correct answer the interaction of 2 arguments that are by nature oppositional withdrawing - correct answer not recognizing that there is conflict interrogation - correct answer a one sided interview that usually concentrates on the negative aspects of a situation or behavior persuasive or sales interviews - correct answer a sales call performance reviews - correct answer a review or critique of an employees work and job performance information interviews - correct answer exit interviews, legal, investigations, surveys, polls, research interviews employment interviews - correct answer most common type of interview 3 tiers of info in a resume - correct answer headlines, highlights, details 5 types of info technology - correct answer mediated, electronic support systems and email, videoconferencing, social networking sites, computer networks computer networks - correct answer two or more comps connected locally or widely by cable, phone lines, or satellite virtual teams - correct answer teams that are located in more than one physical location jamming - correct answer engaging in a spontaneous energetic group setting agendas - correct answer functional document that is critical to success of any meeting vision - correct answer far reaching idea of what a team should accomplish creativity - correct answer results from giving people freedom to explore alternatives constraints - correct answer restrictions or limits such as limited resources time or money memos - correct answer quick snippets of info reports - correct answer convey detailed info about a topic; introduce and explain info over an expanded period briefings - correct answer concise amt of facts in a short amount of time logical appeals (logos) - correct answer use facts and figures to cite authorities already widely accepted by the audience to bring them to an understanding of the problem or situation and what action should be taken emotional appeals (pathos) - correct answer those that appeal to the audiences emotions or sympathies character appeals (ethos) - correct answer rely on the reputation and experience of the speaker and build on appeal