CIPS L5M9 Operations Management LO1

CIPS L5M9 Operations Management LO1 Operations Management - answerThe processes of managing the resources and processes involved in the acquisition and transformation of inputs and the distribution of outputs. Five Key Performance Dimensions / Performance Objectives - Slack and Brandon-Jones - answer1. Quality 2. Speed 3. Dependability 4. Flexibility 5. Cost Quality - answerProducing products and services that satisfy customer needs. Speed - answerEnsuring a short lapse of time between when orders are made and fulfilled. Dependability - answerProducing products that are reliable and consistent. Flexibility - answerAdapting to changes in demand or marketplace changes. Cost - answerProducing products and services at minimum cost. Operation - answerSmallest divisible piece of work or activity within an organisation. CREATING FLOW Production Methods - answer1. Make to Order - craft production. Does not commence until an order has been received. 2. Mass Production - make to stock - low variety / high volume 3. Mass Customisation / Late Customisation - mix between made to order and mass production. Products standardised to a certain point e.g. Dell I T O - answerInput - Transformation - Output The market is the point in which an output transforms into an input Input - answer* Materials * Information * Customers Transformation - answer* Facilities * Staff * Infrastructure e.g. road, rail, air * IT * Marketing Four V's - answer1. Volume - quantity of products / services produced 2. Variety - of products / services produced 3. Visibility - of the process to customers 4. Variation - changes in demand for products / services Order Qualification - answerCompetitive standards that make an organisations products viewed as fit for purpose by customers Order Winning - answerStandards that separate the products from on organisation to another Hayes & Wheelwrights 4 Stages of Operations Readiness - answer1. Internal Neutrality 2. External Neutrality 3. Internally Supportive 4. Externally Supportive Internal Neutrality - answerOperations function makes a minimal contribution to the overall corporate strategy. Stage 1 - correct the worst problem External Neutrality - answerOperations function compares itself with similar businesses or organisations. Actively keeping pace with comparable companies in the same industry. Stage 2 - adopt best practice Internally Supportive - answerOperations management function delivers the best capabilities to the organisation, contributing to the organisations overall competitive strategy. Stage 3 - link strategy with operations Externally Supportive - answerOperations management function delivers competitive advantage through its capabilities and performance. Stage 4 - give an operations advantage Operations Manager - answerDirectly responsible for strategic, operating and control decisions. Indirectly responsible for decisions from other functional areas such as IT, Marketing etc. 10 Key Operations Aspects that Operations Managers Make Decisions on - answer1. Product or service selection and design 2. Process selection and pla