SCM 300 Exam 3 With 100% Correct And
Verified Answers
Business Process - Correct Answer-a standardized set of activities that
accomplish a specific task, such as processing a customer's order
Relationship between business processes and supply chain - Correct
Answer->>Made up of a series of interconnected and interdependent
processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
Three requirements of a good process - Correct Answer-good intentions,
reproducible results, measurable and manageable
Common reasons for bad processes - Correct Answer-Never was good,
used to be good, limitations
Cow Path Theory - Correct Answer-Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to
explain how their processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - Correct Answer-Manage
from a distance, large customer base, key to franchising
Difference between block diagram and business process flow chart -
Correct Answer->>Shows step by step process without determent and
only with one shape. Nothing in layout allows anything to change,
important because it can show how many things can go wrong at previous
steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be
customized depending on specific questions from client/order.
scope - Correct Answer-Define process requirements and boundaries
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, Scope Inflation - Correct Answer-Work goes beyond the minimum required
to get the job done. Negative results
Swim Lane Flowchart - Correct Answer-A(n) ________ shows processing
steps grouped according to which company department is responsible for
performing them.
Value of flowcharts for the organization - Correct Answer-Quality control
tool
Information technology: capture and store information
Resource management (requirements): employees and managers (skills,
training), materials and capital equipment, money
Operational considerations: testing potential failure points in process,
waiting line management
Departmental concerns: marketing, finance, and accounting and IT
Value of Process improvement and Project Management on Careers - In-
class examples - Correct Answer->>Vital to corporate careers, no matter
the major
>>Resume Builder
>>Corporate careers - Politics, Leverage, Capital
Projects are vital to move forward
Attributes of a good consultant - Correct Answer-1.Data collection, data
analysis
2.Be creative
3.Have a long-term vision: consider human nature
4.Understand group/ team dynamics for CLIENTS and your TEAMS
5.Understand business imperatives: can you explain change and the
benefits of change
Common consulting errors - Correct Answer-At Beginning
-assume things
-developing solutions too soon
-listening to the client's pre-fabricated solutions
During the Project
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Verified Answers
Business Process - Correct Answer-a standardized set of activities that
accomplish a specific task, such as processing a customer's order
Relationship between business processes and supply chain - Correct
Answer->>Made up of a series of interconnected and interdependent
processes
>>Productivity-Managing Inputs and Outputs at a smaller scale
Three requirements of a good process - Correct Answer-good intentions,
reproducible results, measurable and manageable
Common reasons for bad processes - Correct Answer-Never was good,
used to be good, limitations
Cow Path Theory - Correct Answer-Demonstrates bad process;
>>A story told by consultants to other consultants and their clients to
explain how their processes got so bad
>>A story about a cow who got a job to go drink water
>>Shows a lack of communication and ambiguity in bad processes
>>EXAMPLE: Computer Silicon Wafers - Baskets
Three benefits of excellent business process - Correct Answer-Manage
from a distance, large customer base, key to franchising
Difference between block diagram and business process flow chart -
Correct Answer->>Shows step by step process without determent and
only with one shape. Nothing in layout allows anything to change,
important because it can show how many things can go wrong at previous
steps that eventually hurts the production.
>>Has different shapes that mean different things. Allows process to be
customized depending on specific questions from client/order.
scope - Correct Answer-Define process requirements and boundaries
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, Scope Inflation - Correct Answer-Work goes beyond the minimum required
to get the job done. Negative results
Swim Lane Flowchart - Correct Answer-A(n) ________ shows processing
steps grouped according to which company department is responsible for
performing them.
Value of flowcharts for the organization - Correct Answer-Quality control
tool
Information technology: capture and store information
Resource management (requirements): employees and managers (skills,
training), materials and capital equipment, money
Operational considerations: testing potential failure points in process,
waiting line management
Departmental concerns: marketing, finance, and accounting and IT
Value of Process improvement and Project Management on Careers - In-
class examples - Correct Answer->>Vital to corporate careers, no matter
the major
>>Resume Builder
>>Corporate careers - Politics, Leverage, Capital
Projects are vital to move forward
Attributes of a good consultant - Correct Answer-1.Data collection, data
analysis
2.Be creative
3.Have a long-term vision: consider human nature
4.Understand group/ team dynamics for CLIENTS and your TEAMS
5.Understand business imperatives: can you explain change and the
benefits of change
Common consulting errors - Correct Answer-At Beginning
-assume things
-developing solutions too soon
-listening to the client's pre-fabricated solutions
During the Project
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